(FAQs)

Zenocasa.xyz
📧 Email: zenocasaxyz@gmail.com
📞 Phone: +91 70462 68037
📍 Address: B Square, First Floor, Off College Road, Near Shraddha Petrol Pump, Yeolekar Mala, Nashik, Maharashtra 422005, India

We want your shopping experience at Zenocasa.xyz to be smooth, reliable, and enjoyable. Here are answers to the most common questions our customers ask:

🛍️ 1. How do I place an order?

Browse through our products, select the items you like, click “Add to Cart,” and proceed to checkout. You’ll be asked to enter your shipping details and make payment through our secure payment gateway. Once confirmed, you will receive an order confirmation by email or SMS.

💳 2. What payment methods are accepted?

We accept a wide range of secure payment options, including:

  • UPI (Google Pay, PhonePe, Paytm, etc.)

  • Credit & Debit Cards (Visa, MasterCard, RuPay)

  • Net Banking (All major Indian banks)

  • Wallets

  • Cash on Delivery (available for select products and pincodes)

All transactions are processed via RBI-authorized, PCI-DSS compliant payment gateways to ensure your security.

🚚 3. When will I receive my order?

Orders are dispatched within 1–3 business days from our warehouse. Estimated delivery times are:

  • Metro Cities: 3–5 working days

  • Tier 2 & Tier 3 Cities: 4–7 working days

  • Rural or Remote Areas: 6–9 working days

You will receive a tracking link once your order is shipped.

📦 4. Do you provide order tracking?

Yes. Once your order is dispatched, you will get a tracking number and link via email and/or SMS. You can use this link to monitor your shipment in real-time.

📫 5. Are there any shipping charges?

  • Free Shipping on prepaid orders above ₹499

  • Standard shipping charges apply for orders below ₹499

  • Cash on Delivery (COD) may incur an additional fee

Shipping charges are calculated and displayed at checkout before payment.

🔁 6. Can I cancel my order?

Yes, orders can be cancelled within 6 hours of placing them if they haven’t been processed for shipping. To cancel, please contact us via email at zenocasaxyz@gmail.com or call us at +91 70462 68037 with your Order ID.

🔄 7. What is your return and refund policy?

We accept returns or issue refunds if:

  • The item received is damaged, defective, or incorrect

  • The issue is reported within 48 hours of delivery

  • The product is unused, unwashed, and returned in its original packaging

Refunds are processed within 5–7 working days of product inspection and are credited to the original payment method.

📥 8. How do I request a return or refund?

Email us at zenocasaxyz@gmail.com with:

  • Order ID

  • Description of the issue

  • Photos of the product (if damaged or incorrect)

Our support team will verify and assist you with the return pickup or provide return address instructions.

🔐 9. Is it safe to shop on Zenocasa.xyz?

Yes. We use SSL encryption and partner with secure, verified payment gateways to protect your personal and financial data. We do not store your credit card, debit card, or UPI details.

🧾 10. Will I receive a tax invoice?

Yes, every order includes a GST-compliant invoice, which will be shared digitally once your order is dispatched.

🌍 11. Do you ship internationally?

Currently, we ship only within India. International shipping is not available at the moment.

📞 12. How can I contact customer support?

You can reach us through:

  • 📧 Email: zenocasaxyz@gmail.com

  • 📞 Phone: +91 70462 68037

  • 📍 Address: B Square, First Floor, Off College Road, Near Shraddha Petrol Pump, Yeolekar Mala, Nashik, Maharashtra 422005

Support is available Monday to Saturday, 10:00 AM to 6:00 PM (IST).

Didn’t find your question here?
We’re just a message or call away — we’re always happy to help.

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