Privacy Policy

Effective Date: [14/07/2025]
Website: https://www.zenocasa.xyz
Business Name: Zenocasa.xyz
Proprietor: JALONDHARA VIVEK JADAVBHAI
Email: zenocasaxyz@gmail.com
Phone: +91 70462 68037
Registered Address:
B Square, First Floor, Off College Road, Near Shraddha Petrol Pump,
Yeolekar Mala, Nashik, Maharashtra 422005, India

At Zenocasa.xyz, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and secure your information when you use our services or visit our website.

1. Information We Collect

When you interact with our website or place an order, we may collect the following data:

a) Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Billing & Shipping Address

  • GST Number (if applicable)

b) Payment Information

  • Payment method (e.g., UPI, Credit/Debit Card, Wallet, Net Banking)

  • Note: We do not store your card or UPI details. All transactions are securely processed through PCI-DSS compliant and RBI-approved payment gateways.

c) Technical & Log Data

  • IP Address

  • Browser type & version

  • Device information

  • Date/time of access

  • Cookies and session data

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders

  • To send order confirmations, shipping updates, and invoices

  • To respond to your customer service requests

  • To improve website functionality and user experience

  • To prevent fraud and ensure platform security

  • To comply with applicable legal and financial regulations

3. Data Security

We implement a range of security measures to protect your personal data:

  • SSL encryption to secure data transmission

  • Firewall and malware protection

  • Limited internal access based on need-to-know principle

  • Secure data storage and backups

  • Compliance with Information Technology Act, 2000 (India) and related data privacy laws

All payment data is encrypted and handled securely by our partnered payment gateway providers.

4. Cookies and Tracking Technologies

Zenocasa.xyz uses cookies to enhance your browsing experience, including:

  • Remembering your preferences and cart items

  • Collecting analytics to understand site usage

  • Personalizing recommendations

You may disable cookies in your browser settings, though some features of the website may not function properly without them.

5. Sharing of Personal Information

We do not sell or rent your data to any third parties. However, we may share your data with:

  • Payment Gateways (for transaction processing)

  • Logistics Partners (for product delivery)

  • Customer Support Tools (to resolve issues or queries)

  • Government or Legal Authorities (only when legally required)

All third-party partners are vetted for data security and compliance.

6. Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you

  • Request correction or updates to your information

  • Withdraw consent (where applicable)

  • Request deletion of your personal data (subject to legal exceptions)

To make such requests, please email us at zenocasaxyz@gmail.com.

7. Retention of Data

We retain your personal information:

  • As long as your account is active

  • For legal and taxation purposes as mandated by Indian law

  • To resolve disputes and enforce our terms

Once the retention period ends, your data is safely deleted or anonymized.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Policy Updates

We may update this Privacy Policy to reflect changes in legal requirements or our business practices. Updated versions will be posted on this page with the revised “Effective Date.” We encourage users to review this page periodically.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact us:

Zenocasa.xyz
📧 Email: zenocasaxyz@gmail.com
📞 Phone: +91 70462 68037
🏢 Address: B Square, First Floor, Off College Road, Near Shraddha Petrol Pump, Yeolekar Mala, Nashik, Maharashtra 422005, India

Your trust is important to us. At Zenocasa.xyz, we ensure your data stays protected while you enjoy a safe and seamless shopping experience.

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