Terms and Conditions

Effective Date: [14/07/2025]
Business Name: Zenocasa.xyz
Owned & Operated by: JALONDHARA VIVEK JADAVBHAI
Customer Support: +91 70462 68037
Email: zenocasaxyz@gmail.com
Registered Address:
B Square, First Floor, Off College Road,
Near Shraddha Petrol Pump, Yeolekar Mala,
Nashik, Maharashtra 422005, India

By accessing or using Zenocasa.xyz (hereinafter referred to as “we”, “our”, or “the website”), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. General

  • These terms apply to all users of the website including browsers, customers, merchants, and contributors.

  • The website is operated in accordance with the laws of India and any disputes will be subject to the jurisdiction of Nashik, Maharashtra.

2. Eligibility

  • You must be at least 18 years old to place an order on our platform.

  • By using this website, you confirm that all information you provide is accurate and lawful.

3. Product Information

  • We strive to display accurate product descriptions, images, and pricing.

  • Minor variations may occur due to lighting, screen resolution, or supplier updates.

  • Prices are inclusive of applicable GST unless otherwise stated.

4. Orders & Payment

  • Orders are confirmed only after successful payment via secure, PCI-DSS compliant gateways.

  • Available payment methods: UPI, Credit/Debit Cards, Net Banking, Wallets, COD (where available).

  • We reserve the right to refuse or cancel orders for any reason including pricing errors or stock unavailability.

5. Shipping & Delivery

  • Orders are processed within 1–3 business days of confirmation.

  • Delivery timelines range between 3–9 working days based on the location.

  • Detailed shipping terms can be found in our Shipping Policy.

6. Cancellation & Refunds

  • Orders can be cancelled within 6 hours, if not already dispatched.

  • Refunds are processed within 5–7 working days after return verification or cancellation approval.

  • Refer to our Refund & Cancellation Policy for full conditions.

7. Returns & Replacements

  • Returns are accepted within 48 hours of delivery for damaged, defective, or incorrect items.

  • Items must be unused and returned in original packaging.

  • Replacement is subject to stock availability.

8. User Obligations

You agree not to:

  • Violate any local or international law

  • Attempt to gain unauthorized access to the website or servers

  • Misuse product images, descriptions, or reviews

We reserve the right to restrict or terminate access to users who breach these conditions.

9. Intellectual Property

  • All content including logos, text, graphics, and images is the intellectual property of Zenocasa.xyz or its content suppliers.

  • Unauthorized reproduction or commercial use is prohibited without prior written consent.

10. Limitation of Liability

  • We shall not be liable for any indirect, incidental, or consequential damages resulting from use of our website or products.

  • Our liability is limited to the value of the product purchased.

11. Third-Party Links

We may provide links to external websites. These links are for reference only and we do not endorse or take responsibility for the content on third-party sites.

12. Force Majeure

We are not liable for delays or failure in performance due to acts of God, war, fire, pandemic, governmental action, or other causes beyond our control.

13. Modifications to Terms

  • We reserve the right to modify these terms at any time.

  • Updated versions will be published on this page with the revised date.

  • Continued use of the website implies acceptance of changes.

14. Governing Law & Jurisdiction

This agreement shall be governed by and interpreted in accordance with the laws of India. All disputes are subject to the exclusive jurisdiction of Nashik, Maharashtra courts.

15. Contact Information

For questions regarding these Terms and Conditions, you may contact us:

Zenocasa.xyz – Legal Support
📧 Email: zenocasaxyz@gmail.com
📞 Phone: +91 70462 68037
🏢 Address: B Square, First Floor, Off College Road, Near Shraddha Petrol Pump, Yeolekar Mala, Nashik, Maharashtra 422005
🕘 Hours: Monday to Saturday, 10:00 AM – 6:00 PM