Shipping Policy

Business Name: Zenocasa.xyz
Owner/Proprietor: JALONDHARA VIVEK JADAVBHAI
Customer Support: +91 70462 68037
Email: zenocasaxyz@gmail.com
Registered Address:
B Square, First Floor, Off College Road,
Near Shraddha Petrol Pump, Yeolekar Mala,
Nashik, Maharashtra 422005, India

At Zenocasa.xyz, we are committed to providing reliable, fast, and secure shipping to all our customers across India. This Shipping Policy outlines how we handle order processing, estimated delivery times, shipping fees, and logistics communication to ensure a smooth post-purchase experience.

🕒 1. Order Processing Time

  • All orders placed on Zenocasa.xyz are processed within 1–3 working days (excluding Sundays and public holidays).

  • Customers will receive an order confirmation via email/SMS upon successful payment.

  • Once shipped, tracking information will be provided via email or SMS.

🚚 2. Delivery Timelines

We deliver PAN India through leading courier partners. Estimated delivery time after dispatch:

Region Estimated Delivery Time
Metro Cities 3–5 working days
Tier 2/3 Cities 4–7 working days
Rural/Remote Areas 6–9 working days

Note: During festive seasons or due to unforeseen logistical issues, delivery timelines may be slightly extended.

💰 3. Shipping Charges

  • Free shipping on all prepaid orders above ₹499.

  • A nominal shipping fee may apply on orders below ₹499, displayed clearly at checkout.

  • Cash on Delivery (COD), if available in your area, may carry an additional fee.

📦 4. Packaging and Handling

All items are securely packed using protective and tamper-evident packaging materials to avoid any transit damage. Fragile items are cushioned and double-checked before dispatch.

📫 5. Tracking Orders

Once your order is dispatched, you will receive:

  • A tracking link via email/SMS

  • Courier partner details

  • Estimated delivery date

You can track your package using this link or contact our support for updates.

🚫 6. Failed Deliveries

If the delivery attempt fails due to incorrect address, unavailability, or other issues:

  • Our courier partner will make 2 delivery attempts

  • If unsuccessful, the order may be returned to origin

  • In such cases, customers may need to bear re-shipping costs

To avoid this, please ensure your address and contact information is correct while placing the order.

🌍 7. Serviceable Locations

Currently, we ship to all major cities, towns, and rural areas in India.
We do not offer international shipping at this time.

⚠️ 8. Delays and Exceptions

Shipping delays may occur in cases such as:

  • Weather disturbances

  • Lockdowns or government restrictions

  • Public holidays or national events

  • Courier network disruptions

We request your patience and understanding during such instances. You may contact us for real-time updates if delays occur.

📞 9. Need Help? Contact Us

For any questions or support related to your shipment, please reach out to us:

Zenocasa.xyz – Customer Support
📧 Email: zenocasaxyz@gmail.com
📞 Phone: +91 70462 68037
📍 Address: B Square, First Floor, Off College Road, Near Shraddha Petrol Pump, Yeolekar Mala, Nashik, Maharashtra 422005
🕘 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)